Frequently Asked Questions About Your Legal Rights
Contact our support team via email or live chat to request account closure. We will verify your identity, process any pending withdrawals, and disable your login within 24 hours. Your account data will be retained per legal requirements but you will not be able to log back in.
Yes. Open the live chat or email us with your account number and request a data export. We will compile your information within five business days. This includes all deposits, withdrawals, game history and verification records stored on file.
Each deposit is verified against your account identity and payment source. These local payment methods are processed under Indonesia's banking regulations, and we do not store your wallet credentials after the transaction clears. Your bank handles the security of your payment app.
Change your password immediately and contact our live chat or email team at once. Include the unauthorized transactions in your report. We investigate within 48 hours, review device logs and will reverse any fraudulent activity once confirmed.
Account access depends on local law where you are located. You must be of legal age in your region to play. Some games or betting types may be unavailable in your territory; your lobby will show only what is permitted.
Withdrawal records, identity verification and payment confirmations are stored for five years after your account closes, as required by anti-money-laundering law. You can request a copy anytime during that period via our support channels.
Yes. Log in to your account dashboard and navigate to Settings. You can update your phone number, email and address. For identity or bank details, contact our support team so we can verify the change with anti-fraud checks.
